Complaint Handling

Llewellyn Subaru is continually committed to providing excellent customer service to all of our customers, no matter the situation. However, we understand that there may be occasions where a guest is not satisfied with their service.

In these situations, the team at Llewellyn Subaru is committed to addressing complaints and feedback with the same professionalism and courtesy extended to all our customers.

If you would like to submit a complaint, or to share feedback with the team, we've made the process simple and easy. Contact our Customer Relations Manager below, share your feedback and let us take care of the rest.

Contact details:

• Casey Spelleken (CX Manager)
• Email: cr@rlm.com.au
• Tel: (07) 3432 4481

How your complaint or feedback will be handled

Your complaint or feedback will be acknowledged by our team within 1 business day. You'll receive regular communication throughout the complaint/feedback handling process to keep your aware and involved every step of the way.

During the handling process, information will be gathered regarding your complaint or feedback and all circumstances will be investigated. Please be aware, we may contact relevant parties such as Subaru Australia to seek any required information or material to progress.

Once the complaint/feedback has been handled to a satisfactory degree on our side, you'll be advised of the outcome by an authorised representative from our team, as well as provided guidance on the next step if any are required.

Llewellyn Subaru is continually committed to acting in fairness and compliance in accordance with our customer's rights under Subaru Warranty and Australian Consumer Law.

If you'd like to read more about your consumer rights, please visit: www.accc.gov.au